Frequently Asked Questions:

  • When will my package be sent?

Your package will typically be sent within 1-3 business days, unless we get an influx of orders which may mean it will be shipped out slightly after that timeframe. TikTok is our main platform and videos that go viral tend to bring in over 100 orders at a time, causing slight delays.

  • When will my package arrive?

This depends on what state you're in and if you reside in a rural area or not. While we can't give you a specific timeframe, our customers often tell us that it takes anywhere from 5 days to 3 weeks. If you think there might be a problem with your package, please email us and we will check on it for you.

  • Where's my tracking number?

Due to the high volume of orders, we don't provide tracking numbers. However, if you believe that your order might be lost, we can check on this for you - just send us an email with your name and order number.

  • Where are you located?

We reside in Newcastle NSW, but we do not have a store front. We are an online store only.

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