FAQs

• When will my order be shipped out?

We try to ship orders out within 3-4 business days, however, when a video goes viral on TikTok, it can mean that we are inundated with hundreds of orders causing a delay in how fast we ship orders out. 

• Will I get freebies in my order?

Yes - we always include freebies, no matter how big or small the order is!

• I'm Gluten Free, can I order the Pick n Mix?

All of the items in our Pick n Mix are Gluten Free, aside from the sour straps!

• Where do you ship?

We ship all over Australia and to New Zealand, USA and the United Kingdom.

• How much is shipping?

We charge a flat rate of $12 to cover shipping within Australia

• How long should I wait to contact you about my order?

If your order hasn't arrived after 3 weeks, we will chase it up with Australia Post as a lost package. 

• I received my Pick n Mix but one of the options is different to what I chose.

Please ensure that you read our Pick n Mix instructions carefully. You need to write down 6 options. You cannot repeat an option more than twice. If we happen to run out of a particular sweet, we will substitute it for the most similar kind.