- When will my order be shipped out?
We try to ship orders out within 3-4 business days, however, when a video goes viral on TikTok, it can mean that we are inundated with hundreds of orders causing a delay in how fast we ship orders out.
- Will I get freebies in my order?
Yes - we always include freebies, no matter how big or small the order is!
- I'm Gluten Free, can I order the Pick n Mix?
All of the items in our Pick n Mix are Gluten Free, aside from the sour straps!
- Where do you ship?
We ship all over Australia and to New Zealand, USA and the United Kingdom.
- How much is shipping?
We charge a flat rate of $12 to cover shipping within Australia
- How long should I wait to contact you about my order?
If your order hasn't arrived after 3 weeks, we will chase it up with Australia Post as a lost package.
- I received my Pick n Mix but one of the options is different to what I chose.
Please ensure that you read our Pick n Mix instructions carefully. You need to write down 6 options. You cannot repeat an option more than twice. If we happen to run out of a particular sweet, we will substitute it for the most similar kind.